Frequently Asked Questions
What are your business hours?
Our practice hours are Monday - Friday from 8:30am to 5:00pm, (except public holidays). Appointments can be made either by telephoning the practice at 323-442-5762 (option 1) or by filling out the online form here.
What are your Office Financial Policies?
All office visits are payable in full at the time of
your visit. Co pay due @ time of visit.
For services rendered outside the Office, such as Emergency Room,
we realize that payment cannot be made at that time. Therefore, on your
following visit to our Office, payment is due on your recent outpatient
treatment, as well as your Office visit.
For surgical and inpatient hospital services, provided by our physicians, we
will be happy to file your insurance or provide you with the necessary
information for you to file your claim. If we do not receive an insurance
payment within a reasonable period of time, you will be expected to begin
payments on your account. Services rendered may be paid by cash, check, Visa,
MasterCard, or Discover Card.
How is insurance handled?
For services covered by medical insurance, we would be happy
to assist you in filing your insurance forms. Please COMPLETE ALL NECESSARY
INFORMATION, SIGN ALL AUTHORIZATIONS on the form and designate to whom the form
should be sent. Disability forms and Family Medical Leave (FMLA) forms are
handled in the same manner. However, any disability or FMLA forms completed by
our office are subject to a $5.00 fee which must be paid in advance. Please
allow us 7-10 days to complete your form as we receive a high volume of
disability forms daily.
All co-pays are payable at time of visit. These payments are
part of your insurance contract and must be paid to OIO at the time of service.
Failure to pay your co-pays at the time of service is a breach of contract
between you and your health insurance company and we are obligated to report
this lack of payment to your health insurance company. MEDICAID patients
MUST bring their medical card to each appointment. If you do not have
your card, and time permits, you may go home and get it, otherwise we will need
to reschedule your appointment.
Please remember that your medical insurance is a contract between you and your
Insurance Company and that professional services are rendered and charged to the patient and not the insurance carrier. Although our Office
would be happy in helping you to file your insurance, we cannot accept
responsibility for collecting your claim or for negotiating a settlement on a
disputed claim. If you feel that your Insurance Company does not reimburse you,
or pay your claims quickly enough, we suggest you give them a call or contact
your insurance representative. You pay the insurance premiums and
deserve the best service from them. If we receive an insurance payment
for any account that you have paid, a refund check will be forwarded to you.
What are your Billing and Collection Procedures?
It is the objective of this Office to provide our patients
with the best care and facilities at a reasonable cost. In an effort to
eliminate the expense of billing and collection, we ask that you pay for these
services as they are rendered. Upon request, special considerations may be
extended in the event of prolonged illness, unemployment, or other
circumstances. To avoid misunderstandings, we invite you to discuss financial
problems early. A statement of your account will be sent to you on a monthly
basis. However, after 90 days if your account remains unpaid, we will be forced
to turn your account over to a Credit Bureau or Attorney for collection. We
strongly request that you do not let your account become delinquent.
Will physiotherapy be required after surgery?
Major surgery on a joint may take two or three hours in the operating room. Getting a full range of motion, strength and flexibility back in that joint after surgery usually takes months. That's where pre-operative exercise and education and post-operative physiotherapy programs come in - to ensure you're physically and emotionally prepared for surgery, and to maximize your recovery after surgery. Together, such programs are among the most important determinants in the success of your surgery.
What should I bring with me when I come for an appointment?
When you come for your appointment Remember to get the following:
- Drivers License
- Have your insurance information.
- Copies of surgical records, medical records, x-rays, MRIs,
CT scans and so on from prior doctor visits.
- If you have seen a physiotherapist, please bring a progress
letter from the therapist.
- If you have had surgery elsewhere, please bring a copy of
your operative repor